FAQ

Frequently asked questions - Placing an order

האם ההזמנה באינטרנט מאובטחת?


כן! כל הרכישות באתר שלנו מובטחות אבטחה מרבית! הרייטי רייז ישראל מתייחס ברצינות רבה לאבטחת תשלומי אינטרנט. כשאתה מזמין באופן מקוון, פרטי הבנק שלך מוצפנים ונשלחים לשרת שלנו באמצעות פרוטוקול SSL (Layer Socket Layer). פרוטוקול תשלום זה הוא סטנדרטי וידוע בהעברת נתונים באופן מאובטח באמצעות האינטרנט. הם אף פעם לא מאוחסנים אצלנו.




איך אני מבצע הזמנה?


אם ברצונך לבצע הזמנה, אנא פשוט המשך כדלקמן: - בחר מדינה למשלוח (כאשר אתה עומד בקופה)
- הוסף לסל כל פריט שתרצה לקנות (בחר גודל / צבע ולחץ על הוסף לסל)
- ברגע שכל המוצרים שאתה רוצה לקנות לסל, אנא לחץ על הסל (בצד שמאל למעלה של הדף שלנו) ובחר באפשרות משלוח.
- לחץ על PROCEED TO CHECKOUT
- אנא מלא את כל המידע הנדרש למשלוח אם אתה לקוח חדש וסיים את ההזמנה שלך על ידי בחירת תשלום. אז באופן אוטומטי חשבונך נוצר ותוכל תמיד להיכנס לחשבון שלי באמצעות הדואר האלקטרוני והסיסמה שבחרת. תקבל אישור הזמנה וכן כל פרטים הנוגעים להזמנה שלך בדואר.




כיצד אוכל לראות מה נמצא בסל הקניות שלי?


לצפייה בתוכן הסל שלך, אנא לחץ על סמל הסל בפינה הימנית העליונה של העמוד שלנו. כל הפריטים שהוספת לסל שלך יוצגו. אם ברצונך לשנות את כמות המוצרים בסל שלך, אתה יכול לשנות את המספר על ידי לחיצה על כפתורי - / + בעמודה עבור כמות. אם ברצונך להסיר פריט כלשהו מהסל שלך, אנא לחץ על DELETE ממש מתחת לכפתורי - / + בעמודה לקבלת כמות. אתה אמור לראות את המחיר מתעדכן בהתאם.




How do I add items to my basket?


To add an item to your basket, you just need to type the desired quantity and click on the ADD TO BASKET button. If you wish to change the quantity of any products in your basket, you can change the number by clicking on the -/+ buttons in the column for quantity. You should see the price updating accordingly.




How do I remove items of my basket?


To remove an item from your basket, please click on the basket icon in the top right of our page. Then click on DELETE just below the -/+ buttons in the column for quantity. You should see the price updating accordingly.




How do I change the quantity of a particular item in my basket that I want?


To view the content of your basket, please click on the basket icon in the top right of our page. Any items you have added to your basket will be shown. If you wish to change the quantity of any products in your basket, you can change the number by clicking on the -/+ buttons in the column for quantity. If you wish to remove any item of your basket, please click on DELETE just below the -/+ buttons in the column for quantity. You should see the price updating accordingly.




Why is the item in my shopping basket not longer available at the checkout?


The selection on our site is live and reflects what is in stock at that moment. Adding an item to your basket does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your basket.




Why is the item that I had in my shopping basket yesterday no longer on sale today?


Your Shopping basket does not secure sale prices for you. If you place an item in your basket at a sale price, the price will change once the sale has expired. We recommend you to place your order as soon as possible.




How will I know if you have received my order?


Once you´ve completed the checkout process, a receipt will appear on your screen detailing your final order total, your shipping address, and the purchased items. You can print this receipt for your reference.

You will also receive an order confirmation per e-mail.




Can I have my order delivered to another address?


YES! You can change your delivery address if your order has not yet been shipped. Please e-mail or call us immediately, and our Customer Services Team will happily assist you.




Will you tell me when my order has been dispatched?


YES! Once your order has been dispatched, you will receive your tracking information per e-mail. You can also always find all information regarding your order by logging into MY ACCOUNT.




How do I know if an item is available?


We offer a great range of items, most of them are in our stock and others must be ordered on demand. When selecting an item, there will be an estimated delivery date shown. If the item is in stock, you will find the information directly next to the estimated delivery date. The estimated delivery date is calculated by product availability and shipping time. Thus, the estimated delivery date is calculated by our experience with each supplier and chosen courier. If you order several items in one order, the estimated delivery date will be calculated by availability of all of them.

The estimated delivery date has been calculated as per availability of all items from your order. The taken time from dispatch to delivery depends on the courier service you select at the checkout.
Please keep in mind that the estimated delivery date is only a reference, as it is determined by product availability, courier’s availability, as well as payment.
We do our best to comply to the given delivery dates and will inform you immediately if despite our efforts your order will suffer any changes or delay. We kindly apologize and appreciate your patience.




What size should I order?


As sizing may vary for each brand or textile, we provide a respective size chart for all our items, which you can find just below the product description. In order to find your perfect fit, we recommend that you follow the instructions and measures of the size chart.




How to place an order as club/association?


OceanDevil offers special discounts and conditions for clubs/associations! If you wish to place an order for your club/association, we kindly ask you to send all club information per e-mail to info@oceandevil.com .
Then your club/association will be registered on our club page where you can see our special club offers and you can place your orders directly, once you received the login details. We look forward to welcoming your club!




How can I add my Company name/address or VAT number?


Unfortunately, an invoice can not be changed once it has been issued. When placing your order, be sure to indicate the correct information that you want to have on your Invoice. In case you want to include your company details in the invoice, when placing your order, please indicate the name of your company in the 'Name' field and the VAT number in the 'Surname' field. This way your company information will appear in the Invoice. Also, remember that the shipping address and the billing address must be the same.




I can´t select the product sice or color in drop down menue for the desired item


If you cannot select an item size or color, the product might currently be out of stock, no longer available or we might not be able to deliver the item to your country. Please do not hesitate to contact us at any time, we may be able to help you in finding your perfect item!




What is the Minimum Price Guarantee?


As an official retailer of all our offered products, we must respect the given retail prices by the brand. If you find a better offer from another authorized web shop, please fill in completely the Minimum Price Guarantee form available at the product page. We will happily offer you the same price, if all following conditions are met:

The offer is from an official and authorized retailer of the mentioned brand. Any auction sites including eBay, amazon, Yahoo Auction, etc. cannot be considered.

The characteristics of the product must equal TOTALLY with the one offered by us, including the following: Brand, Model, Reference and Version, Options, Size, Colour, Availability etc., as well as any other conditions that could affect the final price like shipping costs, special offers, etc...









FAQ - Shipping and delivery

How do I unsubscribe from your newsletters?


We´re really sorry to see you go! To unsubscribe from our newsletters, click the unsubscribe button on any of our newsletters, or alternately you could go to MY ACCOUNT, click on the subscriptions and change your preference.





FAQ - Returns and refunds

How do I unsubscribe from your newsletters?


We´re really sorry to see you go! To unsubscribe from our newsletters, click the unsubscribe button on any of our newsletters, or alternately you could go to MY ACCOUNT, click on the subscriptions and change your preference.





FAQ - Payment and pricingestions

האם ההזמנה באינטרנט מאובטחת?


כן! כל הרכישות באתר שלנו מובטחות אבטחה מרבית! הרייטי רייז ישראל מתייחס ברצינות רבה לאבטחת תשלומי אינטרנט. כשאתה מזמין באופן מקוון, פרטי הבנק שלך מוצפנים ונשלחים לשרת שלנו באמצעות פרוטוקול SSL (Layer Socket Layer). פרוטוקול תשלום זה הוא סטנדרטי וידוע בהעברת נתונים באופן מאובטח באמצעות האינטרנט. הם אף פעם לא מאוחסנים אצלנו.




איך אני מבצע הזמנה?


אם ברצונך לבצע הזמנה, אנא פשוט המשך כדלקמן: - בחר מדינה למשלוח (כאשר אתה עומד בקופה)
- הוסף לסל כל פריט שתרצה לקנות (בחר גודל / צבע ולחץ על הוסף לסל)
- ברגע שכל המוצרים שאתה רוצה לקנות לסל, אנא לחץ על הסל (בצד שמאל למעלה של הדף שלנו) ובחר באפשרות משלוח.
- לחץ על PROCEED TO CHECKOUT
- אנא מלא את כל המידע הנדרש למשלוח אם אתה לקוח חדש וסיים את ההזמנה שלך על ידי בחירת תשלום. אז באופן אוטומטי חשבונך נוצר ותוכל תמיד להיכנס לחשבון שלי באמצעות הדואר האלקטרוני והסיסמה שבחרת. תקבל אישור הזמנה וכן כל פרטים הנוגעים להזמנה שלך בדואר.




כיצד אוכל לראות מה נמצא בסל הקניות שלי?


לצפייה בתוכן הסל שלך, אנא לחץ על סמל הסל בפינה הימנית העליונה של העמוד שלנו. כל הפריטים שהוספת לסל שלך יוצגו. אם ברצונך לשנות את כמות המוצרים בסל שלך, אתה יכול לשנות את המספר על ידי לחיצה על כפתורי - / + בעמודה עבור כמות. אם ברצונך להסיר פריט כלשהו מהסל שלך, אנא לחץ על DELETE ממש מתחת לכפתורי - / + בעמודה לקבלת כמות. אתה אמור לראות את המחיר מתעדכן בהתאם.




How do I add items to my basket?


To add an item to your basket, you just need to type the desired quantity and click on the ADD TO BASKET button. If you wish to change the quantity of any products in your basket, you can change the number by clicking on the -/+ buttons in the column for quantity. You should see the price updating accordingly.




How do I remove items of my basket?


To remove an item from your basket, please click on the basket icon in the top right of our page. Then click on DELETE just below the -/+ buttons in the column for quantity. You should see the price updating accordingly.




How do I change the quantity of a particular item in my basket that I want?


To view the content of your basket, please click on the basket icon in the top right of our page. Any items you have added to your basket will be shown. If you wish to change the quantity of any products in your basket, you can change the number by clicking on the -/+ buttons in the column for quantity. If you wish to remove any item of your basket, please click on DELETE just below the -/+ buttons in the column for quantity. You should see the price updating accordingly.




Why is the item in my shopping basket not longer available at the checkout?


The selection on our site is live and reflects what is in stock at that moment. Adding an item to your basket does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your basket.




Why is the item that I had in my shopping basket yesterday no longer on sale today?


Your Shopping basket does not secure sale prices for you. If you place an item in your basket at a sale price, the price will change once the sale has expired. We recommend you to place your order as soon as possible.




How will I know if you have received my order?


Once you´ve completed the checkout process, a receipt will appear on your screen detailing your final order total, your shipping address, and the purchased items. You can print this receipt for your reference.

You will also receive an order confirmation per e-mail.




Can I have my order delivered to another address?


YES! You can change your delivery address if your order has not yet been shipped. Please e-mail or call us immediately, and our Customer Services Team will happily assist you.




Will you tell me when my order has been dispatched?


YES! Once your order has been dispatched, you will receive your tracking information per e-mail. You can also always find all information regarding your order by logging into MY ACCOUNT.




How do I know if an item is available?


We offer a great range of items, most of them are in our stock and others must be ordered on demand. When selecting an item, there will be an estimated delivery date shown. If the item is in stock, you will find the information directly next to the estimated delivery date. The estimated delivery date is calculated by product availability and shipping time. Thus, the estimated delivery date is calculated by our experience with each supplier and chosen courier. If you order several items in one order, the estimated delivery date will be calculated by availability of all of them.

The estimated delivery date has been calculated as per availability of all items from your order. The taken time from dispatch to delivery depends on the courier service you select at the checkout.
Please keep in mind that the estimated delivery date is only a reference, as it is determined by product availability, courier’s availability, as well as payment.
We do our best to comply to the given delivery dates and will inform you immediately if despite our efforts your order will suffer any changes or delay. We kindly apologize and appreciate your patience.




What size should I order?


As sizing may vary for each brand or textile, we provide a respective size chart for all our items, which you can find just below the product description. In order to find your perfect fit, we recommend that you follow the instructions and measures of the size chart.




How to place an order as club/association?


OceanDevil offers special discounts and conditions for clubs/associations! If you wish to place an order for your club/association, we kindly ask you to send all club information per e-mail to info@oceandevil.com .
Then your club/association will be registered on our club page where you can see our special club offers and you can place your orders directly, once you received the login details. We look forward to welcoming your club!




How can I add my Company name/address or VAT number?


Unfortunately, an invoice can not be changed once it has been issued. When placing your order, be sure to indicate the correct information that you want to have on your Invoice. In case you want to include your company details in the invoice, when placing your order, please indicate the name of your company in the 'Name' field and the VAT number in the 'Surname' field. This way your company information will appear in the Invoice. Also, remember that the shipping address and the billing address must be the same.




I can´t select the product sice or color in drop down menue for the desired item


If you cannot select an item size or color, the product might currently be out of stock, no longer available or we might not be able to deliver the item to your country. Please do not hesitate to contact us at any time, we may be able to help you in finding your perfect item!




What is the Minimum Price Guarantee?


As an official retailer of all our offered products, we must respect the given retail prices by the brand. If you find a better offer from another authorized web shop, please fill in completely the Minimum Price Guarantee form available at the product page. We will happily offer you the same price, if all following conditions are met:

The offer is from an official and authorized retailer of the mentioned brand. Any auction sites including eBay, amazon, Yahoo Auction, etc. cannot be considered.

The characteristics of the product must equal TOTALLY with the one offered by us, including the following: Brand, Model, Reference and Version, Options, Size, Colour, Availability etc., as well as any other conditions that could affect the final price like shipping costs, special offers, etc...









FAQ - Changing or canceling orders

האם ההזמנה באינטרנט מאובטחת?


כן! כל הרכישות באתר שלנו מובטחות אבטחה מרבית! הרייטי רייז ישראל מתייחס ברצינות רבה לאבטחת תשלומי אינטרנט. כשאתה מזמין באופן מקוון, פרטי הבנק שלך מוצפנים ונשלחים לשרת שלנו באמצעות פרוטוקול SSL (Layer Socket Layer). פרוטוקול תשלום זה הוא סטנדרטי וידוע בהעברת נתונים באופן מאובטח באמצעות האינטרנט. הם אף פעם לא מאוחסנים אצלנו.




איך אני מבצע הזמנה?


אם ברצונך לבצע הזמנה, אנא פשוט המשך כדלקמן: - בחר מדינה למשלוח (כאשר אתה עומד בקופה)
- הוסף לסל כל פריט שתרצה לקנות (בחר גודל / צבע ולחץ על הוסף לסל)
- ברגע שכל המוצרים שאתה רוצה לקנות לסל, אנא לחץ על הסל (בצד שמאל למעלה של הדף שלנו) ובחר באפשרות משלוח.
- לחץ על PROCEED TO CHECKOUT
- אנא מלא את כל המידע הנדרש למשלוח אם אתה לקוח חדש וסיים את ההזמנה שלך על ידי בחירת תשלום. אז באופן אוטומטי חשבונך נוצר ותוכל תמיד להיכנס לחשבון שלי באמצעות הדואר האלקטרוני והסיסמה שבחרת. תקבל אישור הזמנה וכן כל פרטים הנוגעים להזמנה שלך בדואר.




כיצד אוכל לראות מה נמצא בסל הקניות שלי?


לצפייה בתוכן הסל שלך, אנא לחץ על סמל הסל בפינה הימנית העליונה של העמוד שלנו. כל הפריטים שהוספת לסל שלך יוצגו. אם ברצונך לשנות את כמות המוצרים בסל שלך, אתה יכול לשנות את המספר על ידי לחיצה על כפתורי - / + בעמודה עבור כמות. אם ברצונך להסיר פריט כלשהו מהסל שלך, אנא לחץ על DELETE ממש מתחת לכפתורי - / + בעמודה לקבלת כמות. אתה אמור לראות את המחיר מתעדכן בהתאם.




How do I add items to my basket?


To add an item to your basket, you just need to type the desired quantity and click on the ADD TO BASKET button. If you wish to change the quantity of any products in your basket, you can change the number by clicking on the -/+ buttons in the column for quantity. You should see the price updating accordingly.




How do I remove items of my basket?


To remove an item from your basket, please click on the basket icon in the top right of our page. Then click on DELETE just below the -/+ buttons in the column for quantity. You should see the price updating accordingly.




How do I change the quantity of a particular item in my basket that I want?


To view the content of your basket, please click on the basket icon in the top right of our page. Any items you have added to your basket will be shown. If you wish to change the quantity of any products in your basket, you can change the number by clicking on the -/+ buttons in the column for quantity. If you wish to remove any item of your basket, please click on DELETE just below the -/+ buttons in the column for quantity. You should see the price updating accordingly.




Why is the item in my shopping basket not longer available at the checkout?


The selection on our site is live and reflects what is in stock at that moment. Adding an item to your basket does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your basket.




Why is the item that I had in my shopping basket yesterday no longer on sale today?


Your Shopping basket does not secure sale prices for you. If you place an item in your basket at a sale price, the price will change once the sale has expired. We recommend you to place your order as soon as possible.




How will I know if you have received my order?


Once you´ve completed the checkout process, a receipt will appear on your screen detailing your final order total, your shipping address, and the purchased items. You can print this receipt for your reference.

You will also receive an order confirmation per e-mail.




Can I have my order delivered to another address?


YES! You can change your delivery address if your order has not yet been shipped. Please e-mail or call us immediately, and our Customer Services Team will happily assist you.




Will you tell me when my order has been dispatched?


YES! Once your order has been dispatched, you will receive your tracking information per e-mail. You can also always find all information regarding your order by logging into MY ACCOUNT.




How do I know if an item is available?


We offer a great range of items, most of them are in our stock and others must be ordered on demand. When selecting an item, there will be an estimated delivery date shown. If the item is in stock, you will find the information directly next to the estimated delivery date. The estimated delivery date is calculated by product availability and shipping time. Thus, the estimated delivery date is calculated by our experience with each supplier and chosen courier. If you order several items in one order, the estimated delivery date will be calculated by availability of all of them.

The estimated delivery date has been calculated as per availability of all items from your order. The taken time from dispatch to delivery depends on the courier service you select at the checkout.
Please keep in mind that the estimated delivery date is only a reference, as it is determined by product availability, courier’s availability, as well as payment.
We do our best to comply to the given delivery dates and will inform you immediately if despite our efforts your order will suffer any changes or delay. We kindly apologize and appreciate your patience.




What size should I order?


As sizing may vary for each brand or textile, we provide a respective size chart for all our items, which you can find just below the product description. In order to find your perfect fit, we recommend that you follow the instructions and measures of the size chart.




How to place an order as club/association?


OceanDevil offers special discounts and conditions for clubs/associations! If you wish to place an order for your club/association, we kindly ask you to send all club information per e-mail to info@oceandevil.com .
Then your club/association will be registered on our club page where you can see our special club offers and you can place your orders directly, once you received the login details. We look forward to welcoming your club!




How can I add my Company name/address or VAT number?


Unfortunately, an invoice can not be changed once it has been issued. When placing your order, be sure to indicate the correct information that you want to have on your Invoice. In case you want to include your company details in the invoice, when placing your order, please indicate the name of your company in the 'Name' field and the VAT number in the 'Surname' field. This way your company information will appear in the Invoice. Also, remember that the shipping address and the billing address must be the same.




I can´t select the product sice or color in drop down menue for the desired item


If you cannot select an item size or color, the product might currently be out of stock, no longer available or we might not be able to deliver the item to your country. Please do not hesitate to contact us at any time, we may be able to help you in finding your perfect item!




What is the Minimum Price Guarantee?


As an official retailer of all our offered products, we must respect the given retail prices by the brand. If you find a better offer from another authorized web shop, please fill in completely the Minimum Price Guarantee form available at the product page. We will happily offer you the same price, if all following conditions are met:

The offer is from an official and authorized retailer of the mentioned brand. Any auction sites including eBay, amazon, Yahoo Auction, etc. cannot be considered.

The characteristics of the product must equal TOTALLY with the one offered by us, including the following: Brand, Model, Reference and Version, Options, Size, Colour, Availability etc., as well as any other conditions that could affect the final price like shipping costs, special offers, etc...









FAQ - Other useful information

How do I unsubscribe from your newsletters?


We´re really sorry to see you go! To unsubscribe from our newsletters, click the unsubscribe button on any of our newsletters, or alternately you could go to MY ACCOUNT, click on the subscriptions and change your preference.